FAQ – Climbing Walls: Questions and Answers

The standard order completion time is approximately 7-10 days for natural walls and 10-14 days for printed walls. In the case of individual projects or unusual dimensions, this time may change slightly, but we always ensure timeliness and high quality of workmanship.

The HopaHopa climbing wall is intended for children over 3 years of age. However, remember that its use should always be under adult supervision.

Yes, HopaHopa supports shipping both within Poland and abroad. For international orders that are not available in the store, please contact us to arrange the details and shipping costs.

Shipping costs are calculated individually – they depend on the destination and the size and characteristics of the order. The final amount will be provided during the finalization of the purchase.

Yes, at HopaHopa we offer individual projects. We treat each order individually, adapting the product to the dimensions, colors and needs of the customer, which allows you to create a unique space for climbing at home.

Of course! If you have your own vision or project, please contact us – together we will create a wall that will perfectly fit into the arrangement of your interior.

At HopaHopa, we focus on naturalness and safety. Our walls are made of wood and ecological paints, which guarantees durability and safety of use by the youngest.

Yes, our products are designed in accordance with the principles of Montessori pedagogy. Climbing for children at home supports motor development, improves balance and develops coordination and creativity.

Yes, in addition to the climbing wall, our offer includes Montessori furniture, shelves, accessories, mats, which together create a coherent and functional space supporting your child’s development.

Yes, in addition to retail sales, we offer dropshipping cooperation, which allows institutions, architects and online stores to expand their offer with our products.

Dropshipping is a form of cooperation in which we fulfill orders directly to the customer. Thanks to this, you don’t have to worry about storage – we offer full logistic support and access to the current XML file with our offer.

Yes, our products meet the highest safety standards. Climbing walls comply with the PN – EN 913 standard, and climbing holds are CE certified.

We recommend regularly checking the condition of the fasteners, tightening the stones and cleaning the surface with a damp cloth. In the event of minor damage or loose elements, please contact the service immediately.

To ensure complete safety of use, we recommend carrying out a technical inspection every week, checking the panel mountings and the condition of the grips.

Yes, our walls are supplied as assembly kits with clear instructions. Assembly is easy and usually takes 1 to 3 hours, depending on the configuration.

Yes, the configuration of the holds can be adjusted to suit your individual needs to change the climbing route. However, remember to follow safety rules when making changes and consult us if you have any questions.

If you notice any damage, loose parts or cracks in the grips, please contact us immediately. Together we will determine how to repair it to ensure safe use.

Yes, our team offers professional support – we prepare product visualizations and help design unique climbing wall designs, so that the solution will perfectly fit the character of your interior.

For more information, an individual quote or to discuss the details of the project, please contact us by email or via the contact form on the website. All other contact details can also be found on our website.